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Provider Newsletter Quarter 4 2025

New For You

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Thank You for Your Feedback!

We appreciate all providers who participated in the 2025 Provider Satisfaction Survey. Your insights are invaluable in helping us improve our services and strengthen our partnership. The feedback you shared guides enhancements to our processes and tools—ensuring we continue to support you in delivering exceptional care. Thank you for taking the time to make a difference! Stay tuned for updates and improvements inspired by your feedback. We’re committed to turning your suggestions into meaningful changes that make working with us even easier and more rewarding.
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Secure Your Access: MFA Has Launched

To enhance security and protect patient information, Versant Health has implemented Multi-Factor Authentication (MFA). Here’s what you need to know.
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Role of CAQH in Credentialing

CAQH is important because it simplifies the administrative burden of credentialing by providing a single, centralized online database for healthcare providers to submit and maintain their professional information.
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Update to the Pay My Bill Feature

We are excited to announce an upgrade to the Pay My Bill feature in the ECP Portal. This enhancement allows providers to pay their bills.
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Notice: Overpayment and Refund Policy for Payment made to Negative Balance

Did you receive a check that was not related to a submitted claim?
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Precise Medical Coding: More Than Just Billing

Accurate coding isn’t just about reimbursement—it’s a cornerstone of quality care, research, and compliance. For eye care professionals, coding precision impacts everything from patient safety to public health.
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Portal Enhancements Coming in 2026

We’re making improvements to the Provider Portal to help streamline claim submissions and reduce frustration. These updates are designed to make the process more intuitive, improve clarity, and ensure accurate documentation—while keeping the interface familiar.
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Appointment Availability Surveys

Please be advised that Versant Health, in Partnership with our Vendor, performs Appointment Availability surveys for all providers in network. Please ensure that your office is aware of any state Medicaid requirements for Appointment Availability and that your practice can comply with any regulations within your state. It is important that we all value member care, and this includes ensuring that members have access to timely appointments.

In Case You Missed It

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Visit the Provider Resource Center for a variety of additional resources to help you and your practice better service Davis Vision and Superior Vision patients.
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