When I try to file for contacts and the fit/follow up, the V codes will not come up. Does it require you to file the contacts and fit/follow up separately?

Answer

Look closely at the member’s benefits. If the contact lens fit and follow-up is covered it should let you. If not you may need to collect payment from the member and file the contact lens claim only. If it is in their benefits, there may be a technical glitch that requires trouble shooting – please call in to the EDP line for support. You can also submit a Lab Order Form, which is found in the hamburger menu in the upper left corner of the portal, under Laboratory Order Form and follow the instructions on the form for the claim to be entered in the site for you.

View the Provider Manuals on the Portal
Provider manuals can be found in the portal under Resources – Reference Tools.

Close Popup

If you are unsure as to which portal to use, please use the Versant Health option.

Action Required: As part of our ongoing efforts to further enhance our IT security posture, we are conducting system updates that will require your office to log into the Versant Health Provider Portal before 11/21/2025. It is essential that this login action is performed from every participating physical location to ensure no disruption to access.

Failure to complete this step before the deadline may necessitate submitting a new request to certify access. To avoid any potential disruption, please take a few moments to ensure this task is completed. Thank you for your attention to this important matter.

Proceed to Portal Login

When I try to file for contacts and the fit/follow up, the V codes will not come up. Does it require you to file the contacts and fit/follow up separately?

Urgent Notice