Frequently Asked Questions

We greatly value the feedback our eye care providers have offered following the introduction of our new portal. Below you will find the most recent version of the most common questions and answers that come from our providers as they access the portal and attend webinars.

Ancillary services are also called medical optometry services. Some Medicaid plans allow for payment of these services.

If you need to reset your password for the EDP / New website you do not have to call in for support. Follow the “Forgot password” prompts to reset it. See the comprehensive portal guide for more help.

On the Orders/Claims History page, you can access the draft order, which has a status of Draft Action Required. To the right of the order, click the red (X) to delete the draft. A confirmation message displays to confirm that the record has been deleted.

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