Call EDP support to verify if the benefits are still valid, provide them with the eligibility number, and you ask them for support pushing that claim thru.
We greatly value the feedback our eye care providers have offered following the introduction of our new portal. Below you will find the most recent version of the most common questions and answers that come from our providers as they access the portal and attend webinars.
Call EDP support to verify if the benefits are still valid, provide them with the eligibility number, and you ask them for support pushing that claim thru.
The lenses always come with scratch coating, you just need to specify if the patient is paying for the scratch protection warranty.
Both functions are on the portal, but slightly different. You may submit a claim only without ordering materials, submit for claims and orders, or submit orders only. You will choose which function based on what is available once you select the member. But you must choose a practitioner for “claims only” to work.
This depends on your current state legislation. You should contact provider relations to verify.
Not yet. This is something that was offered on the old portal and may be available on future versions of the new portal.
Yes, as long as the patient’s benefit includes medical optometry through the Versant Health network.
Yes. In manage lab accounts from the hamburger menu on the portal you can complete that. All network labs are listed there.
You can access the detailed member benefit list which shows exactly what they are entitled to along with co-pay amounts, and you can also view the service request form that you used to see on the Davis Vision portal.
You can use the Davis Vision collection “yellow tag” frames for Superior Vision Medicaid patients. Superior Vision plans have a frame allowance and if they want a Davis Vision collection frame you would have to order it through Excel Advantage, for which there is a link on the portal dashboard.
Ancillary services are also called medical optometry services. Some Medicaid plans allow for payment of these services.
Encrypted email is now required in order to adhere to patient privacy guidelines. Please call into the EDP customer support line for assistance.
Yes, replacements are based on state benefits and Versant Health’s contract.
No. After you register each location, each time the ECP logs in, the Office IDs that are associated with the TIN display. They just have to select the location.
Superior Vision Medicaid patients will now select frames from the yellow tag frames from the exclusive collection. Superior Vision commercial members are not required to use the Davis Vision Exclusive Collection.
If it’s a Versant Health supplied frame, you will need to select the frame from the list of collection frames. Davis Vision members typically use frames from the Exclusive Collection, as do Superior Vision Medicaid members.
If you have both a DV office ID # and a SV office ID number, it is a good idea to register both for the same location so you can serve patients from both companies. Only one number will need to be registered for that office address.
Medicaid patients need to choose from the frame collection unless your contract specifically states otherwise, or they are in a Medicaid buy-up state.
The total number of remakes for Medicaid is state-specific. We will honor what the state allows.
Yes, depending on the materials ordered / available.