We greatly value the feedback our eye care providers have offered following the introduction of our new portal. Below you will find the most recent version of the most common questions and answers that come from our providers as they access the portal and attend webinars.
Please call Davis Vision or Superior Vision Customer Service.
Claims for dispensing fees are automatically entered when you place your order as part of the integrated process.
The total number of remakes for Medicaid is state-specific. We will honor what the state allows.
Yes. In manage lab accounts from the hamburger menu on the portal you can complete that. All network labs are listed there.
There are certain states that allow providers to use their own labs instead of our lab network. Check the contract amendment we sent you.
Not in the portal. If you are trying to submit an order that can’t be placed on the portal you can also use the PDF lab order form.
The contact lens formulary is listed on the portal under “reference tools”. If the lens the patient is getting is on the list it is supplied by us, if it isn’t you will supply it using the member’s allowance. Typically, Superior Vision providers supply their own contact lenses.
Assuming you mean the resources section of the portal, day-to-day additions and revisions will not trigger notifications. However, major changes will trigger email communication to providers.
This is more member specific, and depends on the specific member coverage. We see that most plans cover the contact lens fit if the member orders contact lenses. Review the eligible coverage. The contact lens fitting may be an out of pocket fee for the member if they order frames.
S codes are not used for Davis Vision exams. They are used for Superior Vision exams.
It’s typically 55% of the member’s allowance.
Unfortunately, not. Those are on the InstaMed portal. Go to their website to log in https://online.instamed.com/providers/Form/Account/Login, or call them at (866) 467-8263 for help.
Yes, warranty is included on all orders.
You should be able to submit this by selecting lenses only. There is no need to submit anything for a patient supplied frame since no frame benefit is being used.
Yes, you can start with progressives and select the specific lens from the selections that are available in the portal.
The contact lens formulary is in the guides section of the training hub.
You can go to the InstaMed website at https://online.instamed.com/providers/Form/Account/Login, or call them at (866) 467-8263 for help setting up your portal.
You should be able to check the claim status in the portal.
If you are unsure as to which portal to use, please use the Versant Health option.
To see the latest updates, visit our newsletters page and click on “October 2021 Provider Policy Updates.”
With the latest newsletter, you can learn about the the improvements that we make to the portal in addition to various policy updates.
You may have received an email from Jobson inviting you to share your feedback. Your feedback helps us prioritize provider enhancements. Your answers are confidential and only report on the aggregate. Please check your email from Jobson and complete the online survey today. We sincerely thank you for your participation!
