You can now submit your network and directory change requests online!
New processes can be challenging, so we created a user guide for each form and a FAQ. If needed, you can contact Provider Relations for assistance.
You can now submit your network and directory change requests online!
New processes can be challenging, so we created a user guide for each form and a FAQ. If needed, you can contact Provider Relations for assistance.
This form is to be used when adding a new office location with an Eye Care Professional who is already credentialed. It is also used to add an existing ECP to an existing office location and when adding a new office location without exam service by an ECP; a frame dispense location only.
The questions on the form facilitate the set up of the office, we need to know where the office is located, how the company and members can contact you, what hours you are open, do you accept Medicaid, can a member access you through public transportation? These items are all reflected in the member directory, we need to provide them with as much information as possible to allow an informed decision.
The W-9 is used to confirm we are adding the information or ECP to the correct account. If they do not match, we will contact you to ensure we are using the correct account.
Most changes occur within 15 business days, but no longer than 30 days.
Although these forms are required by CMS, Versant Health collects the forms for all our providers, to minimize duplicate work; we will utilize the information from these forms to complete your request.
Not to worry, check the other FAQs, see the tutorials, and if still not sure, do your best, if additional information is needed a Network Operations Data Specialist will reach out to you at the e-mail provided.
This form is to be used when making a change or update to your existing office information. This can be to your account information or directory.
Almost anything can be changed! Phone number, fax number, e-mail, website address, contact information, panels and services, hours of operation, tax id number, which Eye Care Professional is providing exam services.
Most changes occur within 15 business days. If a new office number is needed, an additional 2 days is required to complete the back end portion of the setup, a Network Operations Data Specialist will reach out to the e-mail provided to notify you when the 2 day changeover will occur and provide your new office number.
Yes! But not in Network Operations, please contact our customer service number to obtain a copy of your current fee schedule, your contract, and to request to have a representative contact you.
Most changes occur within 15 business days, but no longer than 30 days.
Not to worry, check the other FAQs, see the tutorials, and if still not sure, do your best, if additional information is needed a Network Operations Data Specialist will reach out to you at the e-mail provided.
This form is to be used when terminating an office location, or an Eye Care Professional from the Davis Vision or Superior Vision network, or both networks.
Although we are sad to see you go, we understand this is a partnership. Once we receive the notification, we will set a termination date based on your provider agreement typically 60 or 90 days. A Network Operations Data Specialist will reach out to the e-mail provided to confirm the actual termination date. They will also confirm the address to send return materials if you have a frame collection to return. Once the date arrives the office number will be terminated in the system. You will no longer be reflected in the provider directory or have access to the online portal. (access will continue if you have other active office locations).
This is allow both partners time to notify members and adjust to the change.
Not to worry, you can still submit via the fax number on the paper forms.
Wonderful! We are happy to have you back, depending on the length of time, we may need to redo the credentialing process, please visit the page to join the network and submit your information. A recruiter will contact you to obtain any necessary information.
If you are unsure as to which portal to use, please use the Versant Health option.
To see the latest updates, visit our newsletters page and click on “October 2021 Provider Policy Updates.”
With the latest newsletter, you can learn about the the improvements that we make to the portal in addition to various policy updates.
You may have received an email from Jobson inviting you to share your feedback. Your feedback helps us prioritize provider enhancements. Your answers are confidential and only report on the aggregate. Please check your email from Jobson and complete the online survey today. We sincerely thank you for your participation!