What’s New: System Updates

2022 Provider Portal Updates

Who does this update impact? What does this update mean? When was this update implemented?
All Providers Enhancement to the portal to accommodate timely filing for Lab Orders (up to 90 days) and Routine Exam & Medical Optometry Claims (up to 180 days) January 2022

2021 Provider Portal Updates

Who does this update impact? What does this update mean? When was this update implemented?
Davis Vision providers Procedure Code 92326 has been added as a valid claim submission for CL refit. Providers will now have to select refit over new patient. October 2021
Davis Vision providers serving Medicaid patients The portal has been updated to support Repair/Replace benefits for Medicaid 24 month benefit cycles. October 2021
Davis Vision providers The portal will now support automated resubmissions for orders in “under review” status. October 2021
Davis Vision providers The “Pay Now” button will now allow providers to pay their Negative Balances owed. October 2021
Davis Vision and Superior Vision Retailers and DDOL Providers (Doctor Doing Own Lab) The portal has been updated to enable Contact Lens Procedure Codes on the exam page for DDOL and Retailers October 2021
Davis Vision and Superior Vision ECPs servicing Medicaid members. RX ranges have been expanded to accommodate various RX combinations that were previously causing error messages. September 2021
Davis Vision and Superior Vision Providers The newest portal enhancement includes various bug fixes that will impact speed, functionality, and prevent overall provider network errors. September 2021
Davis Vision providers Our portal has been updated to accommodate Buy-a-Voucher orders. September 2021
Superior Vision providers Superior Vision providers will now be able to enter COB orders on the portal. September 2021
Davis Vision ECP’s servicing Verizon members A fix has been implemented to allow ECP’s to enter the total number of Contact Lens boxes for each eye. August 2021
Davis Vision and Superior Vision Providers The newest portal enhancement will allow Exam Only providers to bill for a Contact Lens Fit. August 2021
Davis Vision and Superior Vision providers Our portal has been updated to accommodate oversized lens entries on the eyewear order screen. August 2021
Davis Vision and Superior Vision providers A portal enhancement has been implemented that will allow the user to view history and submit a remake based on the correct office location, when an ECP has multiple offices under the same TIN August 2021
Davis Vision and Superior Vision providers Providers will now be able to accurately save and update changes when using the password reset function. August 2021
Davis Vision A portal enhancement has been implemented to add the contact lens order/claim button to select groups that allow benefits to be split between eyeglass lenses and contact lenses. July 2021
Superior Vision Retailers and DDOL Providers (Doctor Doing Own Lab) Eyecare Dispensing Program (EDP) benefits are now filtered out to correlate with your specific contracts. You should now see the correct member benefits that apply specifically to Doctor Doing Own Lab (DDOL) and retail offices. May 2021
Davis Vision Providers The newest portal enhancement will allow membership files to be updated in real-time, and uploaded to the Provider Portal within 30 minutes of notification from the client. May 2021
Davis Vision Providers A fix has been implemented to allow Eye Care Professionals (ECPs) to include the date of service for repair/replace orders, eliminating unnecessary rejections of those claims for timely filing. May 2021
Davis Vision Providers Eye Care Professionals (ECPs) will now have the option to include diagnosis codes for repair/replace orders, eliminating unnecessary rejections of those claims. May 2021
Davis Vision providers Groups that require special issue authorizations will now be able to enter claim successfully on the portal. April 2021
Superior Vision providers The portal will now display copays based on place of service when checking member benefits and eligibility. April 2021
Davis Vision Opt-Out providers and Retailers The portal will now display the correct eyewear options and copays. April 2021
Davis Vision providers All three tiers of the frame collection are now accessible to Small Group members, and members with dual Medicare/Medicaid eligibility. March 2021
Davis Vision and Superior Vision providers The portal will now flag specific NPI’s that require a referring provider. March 2021
Davis Vision providers An enhancement was made to the portal allowing providers to choose CL Evaluation and Fitting for plans that allow this benefit. February 2021
Davis Vision and Superior Vision Opt-Out providers Polarized and Transitions claims are now recognizing the correct NP modifier. January 2021
Davis Vision and Superior Vision providers The portal is now able to accommodate VDT orders when the appropriate requirements for VDT are met. January 2021
Davis Vision and Superior Vision The portal will now correctly identify an active vs. termed office. January 2021
Here are our portal updates for May and July 2021.