We greatly value the feedback our eye care providers have offered following the introduction of our new portal. Below you will find the most recent version of the most common questions and answers that come from our providers as they access the portal and attend webinars.
Yes. It is good practice to select a practitioner to identify whether the member’s benefits can be applied in or out of network.
You should be able to type in the lens type and it will populate with all available options, so you won’t need to search.
Authorizations are not required for routine services, as they were with Davis Vision in the past. Now you verify benefits and eligibility and submit claims for the services the patient is eligible for directly through the portal.
Yes. If there is an open authorization you should see a pop up that will take you to the page where you can either clear the authorization or complete the order in the legacy portal.
Begin with the primary diagnosis, and then select additional diagnosis codes as you continue the order or claim.
You must call in to cancel an order to ensure that the patient’s benefits are reinstated. The reinstatement will be done automatically when you cancel the order with Essilor. It takes about 48 hours for benefits to be reinstated.
If you have urgent questions about your order, please contact the specific laboratory that is servicing you.
Select “Contact Lens”, then the CLAIM button. (not order/claim).
You can still view and print the service record form, or print the detailed benefit summary.
Visit davisvision.com. Or, when the ECP signs into the Versant Health portal, the pop-up message will ask if they have an order prior to their start date and allow the ECP to select the hyperlink.
From the portal dashboard, select the office location and practitioner associated with the patient’s visit. Then enter the date of service, the patient’s date of birth and last name (or member ID). Then click search. The member’s eligibility information displays and below that, a detail of the member’s benefits.
You will receive an Explanation of Payment (EOP). Online, you can check the InstaMed portal https://online.instamed.com/providers/Form/Account/Login.
Claim status is easily searchable using smart search functionality available in your portal dashboard once you log in and select a practice.
Yes, depending on the materials ordered / available.
Please see the remakes, warranties section of the comprehensive portal guide, or the specific document in the guide’s section.
You need to register the labs you plan to use for commercial jobs prior to submitting your job or claim. When you begin an order, you select the lab you want to fulfill the order using the Laboratory Account# field in the Eyewear tab. You see this field after you complete the Rx fields. You can only select a lab that is registered for the current location. This process works for non-Medicaid patients. For commercial and Medicare members, you will order your lenses from the Essilor network. All Medicaid jobs are completed through the Newtown Square lab. When you select a member who receives Medicaid benefits the Newton Square lab should pre-select. All ECPs who are participating in the eyewear dispensing program must use the nationwide lab network unless their contract allows otherwise. Please see your contract amendment via a DocuSign agreement that was sent by Spring CM. You can use any of the labs in our nationwide network. Their locations can be found here.
Encrypted email is now required in order to adhere to patient privacy guidelines. Please call into the EDP customer support line for assistance.
You can access the detailed member benefit list which shows exactly what they are entitled to along with co-pay amounts, and you can also view the service request form that you used to see on the Davis Vision portal.
View the Provider Manuals on the Portal
Provider manuals can be found in the portal under Resources – Reference Tools.
If you are unsure as to which portal to use, please use the Versant Health option.
