What is the process for choosing a lab?

Answer

You need to register the labs you plan to use for commercial jobs prior to submitting your job or claim. When you begin an order, you select the lab you want to fulfill the order using the Laboratory Account# field in the Eyewear tab. You see this field after you complete the Rx fields. You can only select a lab that is registered for the current location. This process works for non-Medicaid patients. For commercial and Medicare members, you will order your lenses from the Essilor network. All Medicaid jobs are completed through the Newtown Square lab. When you select a member who receives Medicaid benefits the Newton Square lab should pre-select. All ECPs who are participating in the eyewear dispensing program must use the nationwide lab network unless their contract allows otherwise. Please see your contract amendment via a DocuSign agreement that was sent by Spring CM. You can use any of the labs in our nationwide network. Their locations can be found here.

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