Change Healthcare Notice

On February 22, 2024, UnitedHealth Group announced they detected a cyber incident impacting its subsidiary Change Healthcare. Change Healthcare isolated their systems while remediating the incident. At this point in time, Versant Health is unable to receive electronic claims submitted by providers through Change Healthcare. Please review the below options should you need to arrange an alternative method for claims submissions.

Versant Health is continuing to closely monitor the situation, and the protection of our customers’ information remains our top priority. For questions or more information, visit Change Healthcare’s incident report website.

Eye care professionals may submit claims to Versant Health electronically, either through the Company’s internet website (preferred option) or through a healthcare clearinghouse, or via paper claims through the mail.

The following are the options for claims submission:

1. Provider Portal (preferred option)
   1. click to watch the Provider Portal video tutorial
2. ClearingHouse Options
   1. TriZetto – 800-566-2231
   2. Apex – 800-840-9152 ext 104
   3. Other Clearinghouses of your choice
3. Submit paper claims using an original CMS 1500 form, cannot be handwritten and send to:
   For Superior Vision:
        Versant Health
        Claims Department
        881 Elkridge Landing Rd
        Linthicum Heights, MD 21090
   For Davis Vision:
        Vision Care Plan Processing
        Unit P.O. Box 1525
        Latham, New York 12110

Detailed Claim Submission information may also be found in the Provider Manual located in the Provider Portal.