Q&As - Provider Resource Center

Are submitting claims the same as ordering glasses through the portal?

Last updated: March 19, 2020

Both functions are on the portal, but slightly different. You may submit a claim only without ordering materials, submit for claims and orders, or submit orders only. You will choose which function based on what is available once you select the member. But you must choose a practitioner for “claims only” to work.

I started an order for a patient, then later forgot and started a new one for the same patient and submitted it. But the 1st incomplete order is still there. How can I delete that?

Last updated: March 19, 2020

On the Orders/Claims History page, you can access the draft order, which has a status of Draft Action Required. To the right of the order, click the red (X) to delete the draft. A confirmation message displays to confirm that the record has been deleted.

Do we have to pick from the frame catalog?

Last updated: March 19, 2020

If it’s a Versant Health supplied frame, you will need to select the frame from the list of collection frames. Davis Vision members typically use frames from the Exclusive Collection, as do Superior Vision Medicaid members.

Where do I log in for Davis Vision or Superior Vision member?

Last updated: March 19, 2020

https://ecp.versanthealth.com/prelogin/login

Do we need to register Davis Vision and Superior Vision separately or we can manage both by logging in on one?

Last updated: March 19, 2020

If you have both a DV office ID # and a SV office ID number, it is a good idea to register both for the same location so you can serve patients from both companies. Only one number will need to be registered for that office address.

Do multiple office ID’s require a separate login?

Last updated: March 19, 2020

No. After you register each location, each time the ECP logs in, the Office IDs that are associated with the TIN display. They just have to select the location.

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