Frequently Asked Questions

We greatly value the feedback our eye care providers have offered following the introduction of our new portal. Below you will find the most recent version of the most common questions and answers that come from our providers as they access the portal and attend webinars.

You can use the Davis Vision collection “yellow tag” frames for Superior Vision Medicaid patients. Superior Vision plans have a frame allowance and if they want a Davis Vision collection frame you would have to order it through Excel Advantage, for which there is a link on the portal dashboard.

Look closely at the member’s benefits. If the contact lens fit and follow-up is covered it should let you. If not you may need to collect payment from the member and file the contact lens claim only. If it is in their benefits, there may be a technical glitch that requires trouble shooting – please call in to the EDP line for support. You can also submit a Lab Order Form, which is found in the hamburger menu in the upper left corner of the portal, under Laboratory Order Form and follow the instructions on the form for the claim to be entered in the site for you.

We recommend that ECPs submit claims and orders together if they can, because not all patients allow splitting the benefits. It is a good idea to check the member’s benefits to review splitting rules if you have this question.

Go to the Orders/Claims History page to see the current status of the order. The ECP should contact the originating lab for specific shipping dates. For jobs being fabricated by an Essilor lab, call the lab; for jobs being fabricated by NTS, please call Versant Health at 1 (800) 773-2847.

Draft Action Required indicates that the claim or order has been started and saved, but not completed or submitted. Either click the pencil to edit it or clear it and start over. The rest of the lab order statuses are available in Appendix C of the Comprehensive Portal Guide.

Help us, help you!
Check Out the Quarter 4 2023 Provider Newsletter
New Provider Policy Updates

To see the latest updates, visit our newsletters page and click on “October 2021 Provider Policy Updates.”

With the latest newsletter, you can learn about the the improvements that we make to the portal in addition to various policy updates.

You may have received an email from Jobson inviting you to share your feedback. Your feedback helps us prioritize provider enhancements. Your answers are confidential and only report on the aggregate. Please check your email from Jobson and complete the online survey today. We sincerely thank you for your participation!

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