Answer
Go to the Orders/Claims History page to see the current status of the order. The ECP should contact the originating lab for specific shipping dates. For jobs being fabricated by an Essilor lab, call the lab; for jobs being fabricated by NTS, please call Versant Health at 1 (800) 773-2847.
If you are unsure as to which portal to use, please use the Versant Health option.
To see the latest updates, visit our newsletters page and click on “October 2021 Provider Policy Updates.”
With the latest newsletter, you can learn about the the improvements that we make to the portal in addition to various policy updates.
You may have received an email from Jobson inviting you to share your feedback. Your feedback helps us prioritize provider enhancements. Your answers are confidential and only report on the aggregate. Please check your email from Jobson and complete the online survey today. We sincerely thank you for your participation!
