We greatly value the feedback our eye care providers have offered following the introduction of our new portal. Below you will find the most recent version of the most common questions and answers that come from our providers as they access the portal and attend webinars.
Yes, as long as the patient’s benefit includes medical optometry through the Versant Health network.
Please see the list of lab locations in the guides section of this web page for the most up-to-date list of labs.
You may contact the Essilor lab from which you are ordering and they will provide you with shipping labels.
Yes, replacements are based on state benefits and Versant Health’s contract.
Ancillary services are also called medical optometry services. Some Medicaid plans allow for payment of these services.
This depends on your current state legislation. You should contact provider relations to verify.
You can only enter U&C charges for the following : exams and contact lens fittings claims, doctor-supplied frame and doctor-supplied contact lens orders.
Most of the service record forms have been updated. If you identify one that still has incorrect information please bring it to our attention and we will have it updated.
You are not charging for the coating itself, just the scratch warranty- which allows the patient a remake if lenses get scratched.
This depends on the plan deadlines; most are 180 days unless listed.
The EDP system does not use authorization numbers, but you can track the progress of your claim or order through the Order and Claim History page of the ECP Portal.
If the member is eligible, the ECP would need to click lab supplied frame under (job type). The portal has all collection frames pre-loaded and the lab will acquire the frame.
You should have shipping labels for all the labs you use and you can return them using that label.
You can access the formulary in the guide’s section of this page.
If you need to reset your password for the EDP / New website you do not have to call in for support. Follow the “Forgot password” prompts to reset it. See the comprehensive portal guide for more help.
After selecting the member, select doctor supplied frames and spectacle lens on the claim order.
On the Orders/Claims History page, you can access the draft order, which has a status of Draft Action Required. To the right of the order, click the red (X) to delete the draft. A confirmation message displays to confirm that the record has been deleted.
Not yet. This is something that was offered on the old portal and may be available on future versions of the new portal.
Davis Vision lab is still handling warranties for jobs done in their lab.
Superior Vision Medicaid patients will now select frames from the yellow tag frames from the exclusive collection. Superior Vision commercial members are not required to use the Davis Vision Exclusive Collection.
View the Provider Manuals on the Portal
Provider manuals can be found in the portal under Resources – Reference Tools.
If you are unsure as to which portal to use, please use the Versant Health option.
With the latest newsletter, you can learn about the the improvements that we make to the portal in addition to various policy updates.
To see the latest updates, visit our newsletters page and click on “October 2021 Provider Policy Updates.”
Thank you in advance for taking the time to share your very important input with us. We value your participation and feedback to improve our provider relations.
