I need to reinstate two cancelled orders but they have not been released. What do I do?

Answer

You must call in to cancel an order to ensure that the patient’s benefits are reinstated. The reinstatement will be done automatically when you cancel the order with Essilor. It takes about 48 hours for benefits to be reinstated.

View the Provider Manuals on the Portal
Provider manuals can be found in the portal under Resources – Reference Tools.

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