I started an order for a patient, then later forgot and started a new one for the same patient and submitted it. But the 1st incomplete order is still there. How can I delete that?

Answer

On the Orders/Claims History page, you can access the draft order, which has a status of Draft Action Required. To the right of the order, click the red (X) to delete the draft. A confirmation message displays to confirm that the record has been deleted.

View the Provider Manuals on the Portal
Provider manuals can be found in the portal under Resources – Reference Tools.

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