Updates

Ophthalmic laboratory technician working on new glasses
To more efficiently process a prior authorization request, some of the clinical information that may be helpful in processing a request is listed below.
Vision through a door of an optometrist talking to a patient in a clinic
High HEDIS scores indicate quality care delivery, which can lead to increased reimbursement, and more.
Tablet, optician and vision with a man optometrist doing research in his office for an eye exam or test. Healthcare, internet and optometry with a male eyecare professional at work for eyesight
Using CPT code 99499 enables providers to submit all documented encounter diagnosis codes.
Woman holding pair of glasses
We will be continuing to refresh provider inventory throughout 2025 to ensure offices have the latest and greatest frames available.
Optometrist using tablet
We’ve streamlined our website to make it more efficient; complete the request form, and one of our network recruitment specialists will be in contact.
Medical professional using a tablet
Use this guide to quickly learn about the best websites, emails, and phone numbers to visit.
Man smiling while at desk
Here are this quarter's press releases, resources, and news mentions.
Two women looking at a laptop
Versant Health partners with InstaMed to offer the free Payer Payments solution to deliver your payments via electronic remittance advice (ERA) and electronic funds transfer (EFT).
PER logo
When you want to give your patients the best possible care, try PER’s on-demand CE activities. You’ll leave each expert-led session with a practical plan to incorporate the latest data into your approach and improve your patients’ outcomes.
Two Blind Brothers logo
At the age of seven, brothers Bradford and Bryan Manning were told they would go blind. Instead of letting their diagnosis set them back, it became their mission to help others.

Our system will undergo routine maintenance starting Saturday, April 12th at 9:00pm ET ending Sunday, April 13th at 12:00pm ET. The portal will be unavailable during that time. To mitigate any impact to your work, we recommend that you plan to complete any activities in the portal before the downtime. Your access will resume immediately after the downtime window concludes.

In addition, please be aware that members will be unable to access their member portals during this time and their access will resume as normal immediately after the downtime window concludes.

The Provider Resource Center will remain accessible during the downtime window.

Thank you for your understanding. If you have any questions or concerns about the downtime window, your Provider Support will be open during regular business hours. Please use this Contact Quick Reference Guide to find the appropriate avenue.

Check Out the Quarter 4 2024 Provider Newsletter

With the latest newsletter, you can learn about the the improvements that we make to the portal in addition to various policy updates.

New Provider Policy Updates

To see the latest updates, visit our newsletters page and click on “October 2021 Provider Policy Updates.”

Provider Satisfaction Survey

Thank you in advance for taking the time to share your very important input with us. We value your participation and feedback to improve our provider relations.

QR code

View the Provider Manuals on the Portal
Provider manuals can be found in the portal under Resources – Reference Tools.

Skip to content