In today’s vision care landscape, ensuring accurate and reliable provider directory information is not just a regulatory and a contractual requirement, but a commitment to our Versant Health members. We recognize the critical role that an accurate provider directory plays in driving member experience and overall quality of vision care. An accurate provider directory allows patients to make informed decisions about their vision care choices and makes it easier to find the right providers within their vision plan.
With increasing regulatory demands from Centers for Medicare & Medicaid Services (CMS), the No Surprise Act, and various state laws, ensuring accurate provider directory data is essential, but it also aligns with our commitment to deliver an excellent member experience. At Versant Health, we take this responsibility seriously, which is why we are fully engaged with Quest Analytics’ Better Doctors directory verification process.
Quest Analytics is known for offering advanced provider network management and performance solutions. One of their key innovations is the Better Doctors process, an outreach tool designed to verify and ensure the accuracy of provider directory information across health plans. This verification process covers key provider data points, giving Versant Health the confidence that our network is accurate and update-to-date.
If not already, Better Doctor will be contacting your office and invite you to register on their portal. There is no cost to your office and after you enroll, Better Doctor will outreach to you once a calendar quarter and then pass on your attested directory information to Versant Health. We encourage you take advantage of this simplified process and enroll with Better Doctor to make the quarterly provider directory process simple for your office.
What information does Better Doctors verify?
- Office and contact information
- Practitioner’s demographic information
- Office and Practitioner’s participation status
Currently, the directory attestation/verification response rate for provider information is around 57%. While this is a start, if falls short of our internal expectations. Out goal is to promote awareness and encourage quarterly participation in order to boost provider engagement on consistent basis. This will improve directory accuracy and help you and Versant Health to stay compliant. Failure to meet this requirement can result in member dissatisfaction, removal from provider directory, and/or potential fines or penalties.
Should you have any questions, please contact our Versant Health Contact Center.