Updates

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Use this guide to quickly learn about the best websites, emails, and phone numbers to visit.
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As part of our ongoing efforts to improve our operational efficiencies, we are consolidating a variety of mailing addresses. To ensure prompt payment of paper claims or response to your communications, please take note of the changes below.
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We, in partnership with our vendor, perform appointment availability surveys for all providers in network.
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When submitting a request for services, we encourage you to pause before checking the box marked urgent. This is because it may impose an unexpected risk or denial for the requested service.
Woman with mask
On January 30, 2023, the Biden Administration announced its intent to terminate the COVID-19 national and public health emergencies on May 11, 2023.
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Examining post-pandemic views on the value of vision health in holistic care, plus the role of managed care and insurers in equitable eye care access.
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To help ensure provider directory information is up to date for patients and to meet regulatory requirements, we've enlisted BetterDoctor to assist.
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The CLP is developed to support values as well as provide infrastructure to meet the diverse cultural and linguistic needs of our members, clients, network providers and employees.

View the Provider Manuals on the Portal
Provider manuals can be found in the portal under Resources – Reference Tools.

Check Out the Quarter 4 2024 Provider Newsletter

With the latest newsletter, you can learn about the the improvements that we make to the portal in addition to various policy updates.

New Provider Policy Updates

To see the latest updates, visit our newsletters page and click on “October 2021 Provider Policy Updates.”

Provider Satisfaction Survey

Thank you in advance for taking the time to share your very important input with us. We value your participation and feedback to improve our provider relations.

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