Updates

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Use this guide to quickly learn about the best websites, emails, and phone numbers to visit.
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As part of our ongoing efforts to improve our operational efficiencies, we are consolidating a variety of mailing addresses. To ensure prompt payment of paper claims or response to your communications, please take note of the changes below.
Two people using a laptop
We, in partnership with our vendor, perform appointment availability surveys for all providers in network.
Person receiving an eye exam
When submitting a request for services, we encourage you to pause before checking the box marked urgent. This is because it may impose an unexpected risk or denial for the requested service.
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On January 30, 2023, the Biden Administration announced its intent to terminate the COVID-19 national and public health emergencies on May 11, 2023.
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Examining post-pandemic views on the value of vision health in holistic care, plus the role of managed care and insurers in equitable eye care access.
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To help ensure provider directory information is up to date for patients and to meet regulatory requirements, we've enlisted BetterDoctor to assist.
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The CLP is developed to support values as well as provide infrastructure to meet the diverse cultural and linguistic needs of our members, clients, network providers and employees.

Our system will undergo routine maintenance starting Saturday, April 12th at 9:00pm ET ending Sunday, April 13th at 12:00pm ET. The portal will be unavailable during that time. To mitigate any impact to your work, we recommend that you plan to complete any activities in the portal before the downtime. Your access will resume immediately after the downtime window concludes.

In addition, please be aware that members will be unable to access their member portals during this time and their access will resume as normal immediately after the downtime window concludes.

The Provider Resource Center will remain accessible during the downtime window.

Thank you for your understanding. If you have any questions or concerns about the downtime window, your Provider Support will be open during regular business hours. Please use this Contact Quick Reference Guide to find the appropriate avenue.

Check Out the Quarter 4 2024 Provider Newsletter

With the latest newsletter, you can learn about the the improvements that we make to the portal in addition to various policy updates.

New Provider Policy Updates

To see the latest updates, visit our newsletters page and click on “October 2021 Provider Policy Updates.”

Provider Satisfaction Survey

Thank you in advance for taking the time to share your very important input with us. We value your participation and feedback to improve our provider relations.

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View the Provider Manuals on the Portal
Provider manuals can be found in the portal under Resources – Reference Tools.

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