Updates

Low resolution screenshot of the Prohibition on Billing Qualified Medicare Beneficiaries document
All Medicare providers and suppliers, including pharmacies, must not bill Medicare beneficiaries in the Qualified Medicare Beneficiary (QMB) eligibility group for Medicare Part A or Part B cost-sharing. This includes Medicare Part A and Part B deductibles, coinsurance, and copayments.
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We recognize the critical role that an accurate provider directory plays in driving member experience and overall quality of vision care. An accurate provider directory allows patients to make informed decisions about their vision care choices and makes it easier to find the right providers within their vision plan.
Medical professionals talking while sitting at a table
Updated prior authorization forms are now available.
Two medical professionals talking to each other
While CPTII codes are not required for reimbursement, they CAN benefit your practice and your patients. Here’s how.
Exclusive Collection tower of eyeglasses
Learn about the latest updates to the Exclusive Collection.
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Save on frames monthly! View this month's latest promotion.
Front office worker using a computer
As part of our ongoing efforts to improve our operational efficiencies, we are consolidating a variety of mailing addresses. To ensure prompt payment of paper claims or response to your communications, please take note of the changes below.
Group of people with eyeglasses
Welcome to the cultural competency in health care annual compliance training.
Hands pointing at a computer monitor
The Centers for Medicare & Medicaid Services (CMS) mandates all contracted providers receive basic Special Needs Plans (SNP) Model of Care training.
Man with diabetes
To ensure patients with evidence of retinopathy have an eye exam annually, NCQA created the Eye Exam for Patients with Diabetes (EED) measure of HEDIS.

Our system will undergo routine maintenance starting Saturday, April 12th at 9:00pm ET ending Sunday, April 13th at 12:00pm ET. The portal will be unavailable during that time. To mitigate any impact to your work, we recommend that you plan to complete any activities in the portal before the downtime. Your access will resume immediately after the downtime window concludes.

In addition, please be aware that members will be unable to access their member portals during this time and their access will resume as normal immediately after the downtime window concludes.

The Provider Resource Center will remain accessible during the downtime window.

Thank you for your understanding. If you have any questions or concerns about the downtime window, your Provider Support will be open during regular business hours. Please use this Contact Quick Reference Guide to find the appropriate avenue.

Check Out the Quarter 4 2024 Provider Newsletter

With the latest newsletter, you can learn about the the improvements that we make to the portal in addition to various policy updates.

New Provider Policy Updates

To see the latest updates, visit our newsletters page and click on “October 2021 Provider Policy Updates.”

Provider Satisfaction Survey

Thank you in advance for taking the time to share your very important input with us. We value your participation and feedback to improve our provider relations.

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View the Provider Manuals on the Portal
Provider manuals can be found in the portal under Resources – Reference Tools.

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